Refund policy

# Return & Refund Policy





At [novacart], your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.





## Return Eligibility





To be eligible for a return, your item must:





* Be returned within **[7 days]** of delivery.


* Be unused, unworn, and in its original condition.


* Include all original packaging, tags, and accessories.


* Be accompanied by proof of purchase or your order confirmation.





Items that do not meet these requirements may not be eligible for a refund.





## Return Process





To start a return, please contact us at **[EMAIL ADDRESS]** with your order number and the reason for your return. Once your request is reviewed and approved, we'll provide instructions for returning your item.





Please do not send items back without first contacting us.





## Refunds





After we receive and inspect your returned item, we'll notify you of the status of your refund.





If approved, your refund will be processed to your original payment method within **[REFUND PROCESSING TIME]**. Depending on your payment provider, it may take additional time for the funds to appear in your account.





## Exchanges





We offer exchanges for eligible items that arrive damaged, defective, or if you receive the wrong product. To request an exchange, contact us at **[kmrpriyanshu99@gmail.com]** within **[7 days]** of receiving your order.





## Damaged or Defective Items





If your order arrives damaged, defective, or incorrect, please email us at **[kmrpriyanshu99@gmail.com]** within **[7 days]** of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.





## Non-Returnable Items





The following items cannot be returned or refunded unless they arrive damaged or defective:





* Gift cards


* Personalized or custom-made items


* Clearance or final sale items


* Perishable goods


* Personal care or hygiene products that have been opened or used





## Return Shipping Costs





Customers are responsible for return shipping costs unless the item is damaged, defective, or the wrong item was sent. Original shipping charges are non-refundable unless required by applicable law.





## Contact Us





If you have any questions about our Return & Refund Policy


, please contact us at:





**Email:** [kmrpriyanshu99@gmail.com]