# Frequently Asked Questions (FAQs)
## 1. How long does shipping take?
Orders are typically processed and delivered within **14 business days**. Once your order has been shipped, you'll receive a tracking number via email.
## 2. Do you ship internationally?
**No.** At this time, Novacart only ships within our supported domestic regions. We do not offer international shipping.
## 3. How can I track my order?
After your order is dispatched, we'll send you a tracking link by email so you can follow your shipment every step of the way.
## 4. Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
## 5. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We'll work with you to resolve the issue as quickly as possible.
## 6. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us at:
**Email:** [kmrpriyanshu99@gmail.com](mailto:kmrpriyanshu99@gmail.com)
We'll do our best to respond as quickly as possible.
## 7. What payment methods do you accept?
We accept major payment methods available during checkout, including debit cards, credit cards, UPI, and other secure payment options where available.
## 8. Is my payment information secure?
Yes. Your payments are processed through secure, encrypted payment gateways. We do not store your payment details.
## 9. Why hasn't my order arrived yet?
Shipping times may occasionally be affected by high order volumes, holidays, weather conditions, or courier delays. If your order has exceeded **14 business days**, please contact us at **[kmrpriyanshu99@gmail.com](mailto:kmrpriyanshu99@gmail.com)** for assistance.
## 10. Still have questions?
We're always happy to help. If you can't find the answer you're looking for, please email us at **[kmrpriyanshu99@gmail.com](mailto:kmrpriyanshu99@gmail.com)**, and our support te
am will get back to you as soon as possible.